Shipping + Returns

All Hipgroup gift vouchers are valued at the amount shown on the voucher, this is a cash value to that amount. Hipgroup vouchers DO NOT have any expiry date and can be used at any Hipgroup venue. Please see a list of venues HERE

Hipgroup vouchers are non refundable and we do not offer change when the value is less than than the voucher amount, our team will be happy to offer alternative items to make up that amount.

When delivering vouchers we use PACE as our courier, delivery is 1-2 business days. We can provide a tracking number from PACE upon request, Hipgroup does not take any responsibility for lost or delayed items beyond this point. In the rare case of any undelivered vouchers, we will be happy to help resolve the matter.

Customers should note that during December and early January the New Zealand postal service will experience delays in service.